Our ethos...
We passionately believe that it is our staff who make our business so successful. Accordingly, we invest heavily in their training and continuously monitor feedback, via Customer Service Questionnaires, in order that we can further improve our service.
As Investors in People, our staff fully embrace the company ethos of 'Providing a level of service rarely experienced when moving home.'
We believe if you are considering instructing an Estate Agent you should know what their existing Clients say about them.
We hope you enjoy reading some of their comments...
A selection of Testimonials
September 2009 to November 2009
'Self Praise is No Praise' - so here is what our clients said about us:-
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‘Thank you, my client has expressed her appreciation to such efficient action. She was amazed to get home last night and find almost everything sorted out! I would also like to express my thanks, it’s unusual for me to find an agent so efficient and helpful!’
Jenny at Cartus Relocation
(Twickenham Office & Property Management)
* * *
'I wanted to say another thank you to you for all your help – we think you’re brilliant (and lovely too) and we would highly recommend Chase Buchanan. When we have moved in and if you are ever passing, please stop by for a chat and a cup of tea if you’ve the time. (Number 75!).’
Trudi
(Hampton Hill Office)
* * *
'You did a great job. He's really good and conscientious - pass that on to anyone you think should know!! Look forward to doing business with you again, as they say!’
Judy and Dave
(Twickenham Office)
* * *
‘You have been wonderfully helpful and efficient in any dealings we have had!’
Charlotte
(Property Management)
* * *
‘We have been extremely happy with the service provided by Chase Buchanan and hope to work with you again to find our next property.’
Aimee Fawcett and Alex Halpin
(General)
* * *
‘Thank you Kindly for your professional, efficient and accommodating service throughout our tenancy.’
Tamyn
(General)
* * *
‘That's fantastic! We haven't had much luck with landlords/property managers in the past and we're just so grateful that you've been so helpful and speedy!’
Liz
(Property Management)
* * *
‘Thanks. You did a great job looking after the place. Cheers.’
Roger
(Property Management)
* * *
‘I have been really pleased with the services provided by Chase Buchanan and your team in particular. I would definitely recommend you to other people and would use your services again when required.’
Maurice
(General)
* * *
‘Only 1 word .... BRILLIANT !!! Thanks and have a lovely weekend.’
Peter
(Property Management)
* * *
‘I would like to take this opportunity to thank Chase Buchanan staff for their efficiency.’
Katie and Colin
(General)
* * *
‘I just wanted to say a big thank-you to you and Caroline for all you did for us whilst 18 Wolsey Road was on the market. I was very impressed by your professionalism, efficiency and, most of all, by the very sensitive and caring way you dealt with us. Selling one's house is always a traumatic experience but, in this case, you made it much less so for us and that was particularly appreciated. I was also impressed by the number of viewings you produced for us - an endless stream that never seemed to stop! Again, many thanks to both of you.’
Tony
(Hampton Hill Office)
* * *
‘Jeff and I are now happily settled in our new home and we wanted to thank you for the friendly and professional service that you provided. It was a pleasure dealing with you because you listened to our needs and found something perfect for us. It's great to deal with people and companies that make moving such a stress free task. We wouldn't hesitate to use you again or indeed recommend you to our friends. Many thanks and kind regards.’
Carli
(Twickenham Office)
‘My wife and I have been very impressed with Chase Buchanan all the way through the very long and arduous process of selling our house. …… in particular has been outstanding. She always remained helpful, friendly, cheerful and professional. She has been brilliant!’
Chris
(Twickenham Office)
* * *
‘I guess this is the right time to say thanks very much to everyone at Chase Buchanan for working with me on 78 over the past 8 years.’
Paul
(General)
* * *
‘We deal with lots of other agents, but the pro-activeness of you, and your colleagues in chasing to get viewings exceeded all of the other agents we dealt with I was getting calls from several of your different offices and regular e mails.’
Castle Estates South London
(General)
* * *
‘I would like to send a big thank you to you for helping us with this decision and during the time of our tenancy; your advice and patience (with me especially) has been much valued and appreciated!’
Rebecca Orchard
(Hampton Hill Office)
‘I cannot thank you enough for all your time and effort in trying to help me. You have been proven to be extremely reliable and professional in every way and above all a true lady in dealing with me.’
Lucy
(Hampton Hill Office)
‘Thanks also for the professional and efficient service you have provided over the last 2 years.’
Nicki
(General)
‘All there is to say is thank you so much for your help over the last 3 years. You have been fantastic, and a pleasure to deal.’
Kavita
(General)
* * *
‘I wanted to say another thank you to you for all your help – we think you’re brilliant (and lovely too) and we would highly recommend Chase Buchanan. Thank you for everything you’ve done on our behalf. We have thoroughly enjoyed working with you!’
Trudi
(Hampton Hill Office)
* * *
‘Excellent service, very personal and friendly. I would definitely recommend. Always very helpful. Thank You!’
Emma
(General)
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