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  • Queensway House, 11 Queensway, Hampshire, BH25 5NR

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Independent, local, and easy to deal with.

Chase Buchanan is an independent estate and letting agent, with a long-standing presence across Richmond and the surrounding boroughs. We’ve been helping people move since 1994, and we’re known for doing things the right way: clear communication, realistic guidance, and a professional service that doesn’t feel corporate.

We keep things in plain English. No jargon. No spin - just friendly, straight-talking advice and proactive updates, so you always know what’s happening and what to do next.

Get in touch

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Contact Us

What you can expect from us

If you’re selling, letting, buying or renting, you want two things: good advice and a process that feels under control. Moving doesn’t always go to plan, so our job is to reduce that uncertainty - to be responsive, to be honest about the trade-offs, and to keep you in the loop from start to finish.

You’ll get a clear plan, thoughtful marketing, and a team that keeps the details moving. We’ll explain the why behind our recommendations, so you can make decisions with confidence.

A few reasons clients come back to us, and recommend us to friends and family:


Plain-English advice

No jargon, no spin - just clear guidance you can act on.

Proactive updates

You won’t be left chasing. We stay in touch and keep things moving.

Realistic pricing

We’ll be honest about what the market is doing and what it means for your home.

Local knowledge that’s specific

Advice based on what’s happening on your street and in your price bracket — not generic averages.

A proper service, end to end

From marketing and viewings to negotiation and progression, we handle the detail and follow through.

Want to talk to a local team?

Arrange a valuation today

Our Story

According to hearsay, the name goes back to one of our early owners and his dog, Buchanan. When it was time to head home, he’d throw a stick and call out: “Chase, Buchanan!”

It made people smile, it stuck, and it became the name above the door. And while we’ve grown since those early days, the idea behind it still fits: a local business that people recognise and feel comfortable walking into.

Chase Buchanan started on York Street in Twickenham in 1994. Since then, we’­ve grown into a network of 9 local branches, with experienced teams who know their areas inside out.

Today, we’re part of the Campions Group, and we continue to operate independently as Chase Buchanan. Your point of contact stays local, and the service is delivered by the team in your branch.

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Values you’ll notice in the details.

Our values aren’­t a poster on the wall. They show up in how we treat people, how we communicate, and how we look after your sale, let or tenancy.

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Professional to the core

Property rules and responsibilities change quickly, especially in lettings and property management. Our teams are trained, qualified and up to date, so you can feel confident everything is handled properly and in line with current legislation.

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Regulated and accountable

We’­re proud members of recognised professional bodies and redress schemes, including NAEA Propertymark, ARLA Propertymark and the Tenancy Deposit Scheme. It’­s a simple way to know you’­re dealing with a regulated agent that takes standards seriously.

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Community matters

Because we’re rooted in the areas we serve, we encourage everyone in the business to get involved in local community projects and charity fundraisers.

Over the years, we’ve raised tens of thousands of pounds for charities and good causes. Each branch chooses a local charity to support every year, so we can spread our fundraising and contribute meaningful support to a wide range of organisations.

Across the group, we’re also working towards raising over £20,000 for the Motor Neurone Disease Association (MNDA) through fundraising events.

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